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Return Policy

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If you wish to return a product purchased on our site,, before filling in the Return Form, available HERE, please read carefully the information below.

The right to pull away.

You have the right to pull away from the present agreement (distance agreement, according to the definition and specifications on the Terms and Conditions page; in other words: you are allowed to renounce an order placed on this site/ to a product purchased on this site), within 14 calendar days from the date on which the order is received.

The pull away period expires after 14 days starting from the day when you or a third party, other than the transporter, indicated by you, physically entered in the possession of the products.

In order to exercise your right to pull away you must inform the vendor (which is us) regarding your decision to pull away from the agreement, using an unequivocal statement, for example, a letter mailed or emailed to us.

Also, you can fill in and transmit, in an electronic format through the internal messenger and using the standard pull away form, which is available at the end of this page, or any other unequivocal statement.  If you use this option, we will make readily available for you, on a durable support, for example by email, the receipt confirmation of the pull away request.

In order to observe the limit time frame to pull away from the agreement, it is enough to transmit the notification regarding the right to pull away before the expiration of the pull away period.

Exceptions from the right to pull away from the agreement :

Supplying products manufactured according to the specifications presented by the customer or clearly customized.
Supplying products that are susceptible to deteriorate or expire quickly.
Supplying sealed products that cannot be returned for health safety reasons or for hygiene reasons and that have been unsealed by the customer.
Supplying products that are, after delivery and according to their nature, inseparably mixed with other elements

We recommend you check the full list of exceptions here: Guvernmental Ordinance no. 34/2014.

Consequences of pulling away from an agreement :

If you pull away from your agreement (annul the order/ return the products), we will reimburse any amount that we received from you, including the cost of the delivery, except for the additional costs determined by the fact that you chose another delivery method than the cheapest type of standard delivery offered by us, without any unjustified delays and, in any case, no later than 14 business days from the date on which we are informed regarding your decision to pull away from the present agreement.

We will complete the reimbursement using the same payment method as the one used for the initial transaction, except for the case when you expressed your agreement for another reimbursement method.

Your obligation is to expedite the products directly to us, or hand them over directly, without unjustified delays, and within 14 days from the date on which you communicated your intention to pull away from the agreement.

Our return address is the same as the one from which we shipped the order in the first place.

The term is observed if the products are sent back, before the 14 days period expires. We reserve our right (as per the legislation in force) to delay the reimbursement until the date when we receive the products back.

You will be responsible for the direct cost of returning the products.

At the same time, you must know that you are responsible for the decrease of the value of the products that result from manipulations, others than those necessary to determine the nature, the qualities and functioning of the products.


We reserve the right to condition a customer’s decision to pull away from an agreement to the fulfillment of the following commercial conditions that ensure our possibility to reintroduce the returned products, in the same good condition in which they were received from you :

  • the one-way trip was performed in optimum conditions, and the packaging does not show signs of deterioration, other than those mentioned on the AWB (others than the ones it had when it reached you) and is not unsealed (assuming that you unsealed it to check the product, please reseal it before you return it)
  • the product was not deteriorated as a result of erroneous manipulation and it wasn’t subjected to physical or mechanical actions that are not allowed
  • the product is accompanied by the purchase invoice and the package contains any other accessories/ signs/ certificates documents/ gifts that were delivered by us together with the product
  • we were notified regarding your intention to withdraw from your agreement (to return the product) in an unequivocal way (in writing)
  • the product reached us within the legal time frame

In case we discover, when the product is returned, that there has been a decrease in the value of the product, which is both visible and that can be proved, we reserve the right to reimburse the value of the product minus the amount of the devaluation.

Return Form.

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